March 25, 2015. ~ baugamania. One of the features within ServiceNow is the " Propose Change " feature, which allows users to modify fields on the CI form, and, starting in the Fuji release, add or delete a relationship to a CI. The obvious benefit of this is to remove CI changes from requests while tracking them and their approvals in some way.
Each record in ServiceNow is identified by a unique 32-character GUID (Globally Unique ID) called a sys_id. As a ServiceNow administrator, finding the sys_id of a record is important when writing a script, workflow, flow, or many other development tasks. Here are ten different methods to find the sys_id of a record in ServiceNow.